To get the most from your next shipment we thought we’d highlight some of the benefits of using Platinum Freight® that you may not be aware of…

Platinum®: New Zealand Customs Clearance Broker

Welcome to Platinum®, your trusted customs brokerage providing a seamless customs clearance experience in New Zealand. We provide a hassle-free and fast customs clearance service, ensuring that your imports are processed smoothly, efficiently and compliant against the New Zealand Customs Service [NZCS] regulations.

With our team of dedicated customs brokers, we always aim to provide you with a stress-free experience so that you can focus on what matters most – growing and developing your business.

Benefits of Platinum®

Hassle-Free Customs Clearance: Our customs clearance team will handle all of the complexities of the customs clearance process, ensuring that your goods are cleared promptly and without any issues.

Fast Clearance Times: We understand that time is of the essence when it comes to international cargo, we are also acutely aware that the airline terminal, port and sea freight depot charge storage for arrived cargo. We ‘piece together the puzzle’ and process the cargo quickly so that the cargo can leave the terminal, port or depot. 

One Touch: At Platinum®, we have a One Touch policy where you only deal with one person from our business. You will only have dealt with one person from the moment you call us until your cargo has been collected or delivered. We work closely with you to ensure a smooth and efficient process every step of the way. 

Customs Clearance Process:

Navigating the New Zealand customs clearance process can be challenging [to say the least] but Platinum® is here to assist. Our streamlined process for customs clearing import cargo into New Zealand ensures that your goods are cleared quickly and efficiently:

Documentation Preparation: Your customs broker will liaise with your overseas supplier and yourself to request the necessary documentation before the cargo departs from overseas. The list of paperwork will include such things as 1) a commercial invoice, 2) a packing list, 3) Free Trade Certificate and 4) either an air waybill or bill of lading [at the very minimum]. We always aim to ensure compliance with the New Zealand Customs Service regulations.

Customs Declaration: We will then prepare and submit a compliant customs declaration on your behalf to the NZCS. The NZCS can audit this submission for the next seven [7] years.

Duty & Tax Assessment: Platinum® will advise you of the applicable duties [if any] and GST; assisting you to avoid unexpected costs.

NZCS Inspection & Clearance: Our team will liaise with the NZCS and the MPI if any inspections are required. We will keep you regularly updated throughout the process.

Delivery & Post-Clearance Support: Once your cargo has been released from both the NZCS and the MPI, either you can arrange to collect the goods from the airline terminal or sea freight depot; otherwise, we can deliver to your commercial premise. 

Rely upon Platinum®

If you have international cargo arriving in New Zealand, more than likely, you will need a customs broker to submit your import declaration. Platinum® should be your preferred customs brokerage partner. We are committed to providing you with exceptional service and support. Our 25 years of experience in navigating the complexities of the NZCS and the MPI customs clearance process make us the ideal partner for all your import customs clearance requirements.

If you are ready to experience a hassle-free customs clearance process, contact Platinum® today to discuss your requirements and discover the Platinum® difference when it comes to customs clearance.

Platinum Customs Brokers

REMEMBER THIS: Savings on customs clearance fees DO NOT equal savings on duty and or GST. We provide savings on both.


Enter your details below for an obligation free New Zealand customs clearance or freight forwarding quote.

Do you transact 10 or more shipments a month?

If so, you can receive the following additional benefits…

  • Customs rulings protecting your business for 5 years
  • We provide landed costings reflecting the cost per item when all other costs [duty, GST & shipping costs] have been taken into account
  • Track and trace your shipments 24×7
  • We retain your files for 5 years in the event  that Customs wishes to undertake an audit

Call us on 0800 166 716 to find out more!