Kia ora. Talk to a customs broker today
Contact a New Zealand Customs Broker
Call Platinum® on 0800 166 716, Monday to Friday, 8.30am to 5.00pm. One free number reaches all seven branches, from Auckland to Dunedin, and you will deal with one broker from quote to delivery.
Monday to Friday, 8.30am to 5.00pm
Messages and quote requests can be sent at any time.How to Reach Platinum®
Choose the option that suits you. Whichever you pick, a customs broker will look after you.
Send Us a Message
Enter your details for an obligation-free customs clearance or freight forwarding quote. A Platinum® broker will get back to you during business hours.
Enter your details below for an obligation free New Zealand customs clearance or freight forwarding quote.
Our Branches Across Aotearoa
Seven local branches, all reachable on one free number. Choose a branch for its local page or directions.
Auckland
Level 10, 21 Queen StreetAuckland Central 1010
Tauranga
65 Chapel StreetTauranga 3110
Hamilton
71 London Street, Hamilton CentralHamilton 3204
Wellington
1 Willis Street, Wellington CentralWellington 6011
Christchurch
287 Durham Street, Christchurch Central CityChristchurch 8013
Queenstown
10 Memorial StreetQueenstown 9300
Dunedin
218 George Street, Central DunedinDunedin 9016
0800 166 716
One free number for every branch, Monday to Friday, 8.30am to 5.00pm.
Before You Get in Touch
Quick answers before you get in touch. For importing questions, see our importing FAQs.
Call 0800 166 716What are your opening hours?
Platinum® is open Monday to Friday, 8.30am to 5.00pm. You can send a message or upload your supplier's invoice at any time, and a broker will get back to you during business hours.
Which branch should I contact?
You do not need to choose. Call 0800 166 716 and you will reach a customs broker who can help, wherever your goods are arriving in New Zealand.
Do I need to visit a branch in person?
No. Most customs clearances are handled by phone and email. Simply send us your documents and your broker will keep you updated from quote to delivery.
Should I send a message or request a quote?
If you have your supplier's invoice, request a quote and attach it so we can send you a detailed costing. For general questions, send a message below or give us a call.
Can you help with a parcel held by NZ Post?
Yes. Request a quote, choose "Parcel Post" and attach your NZ Post letter with the invoice, and we can process the clearance the same day.
What details should I include in my message?
Tell us what you are importing, where it is coming from, how it is arriving and when it is due. The more we know, the faster we can help.
Know your landed cost before you pay a deposit
Send us your supplier's invoice and a New Zealand customs broker will come back to you with a detailed costing.
Every shipment has a number. Every person has a name. Platinum® knows the difference.